Service Calls

Service Visits to your premises.

• UHF CB, Mobile Phone Car Kit Installations for Vehicles & Farm Machinery.
• TV Antenna Installation Service on a referal basis.
• Tuning in TV's & VCR's.
• Setting up DVD Players and Hi-Fi Equipment.
• Setting up and tuning in Digital Set Top Boxes.
• Internet Connections - any ISP's ADSL or Dial Up.
• Computer Troubleshooting including that dreaded Printer.
• One on One Computer Tutorial.
• Appliance Test and Tag.
• Please feel free to enquire should you require anything not listed.

Appointment Time not Exact.

• Getting away from the *shop* on time is sometimes difficult due to demand and interruptions.
• Usually there is an hour window for the arrival of the Technician at your premises. So if your appointment time was for between 1pm & 2pm, the Technician should arrive anytime during this time slot.
  

How Service Call Rates are Calculated.

• In line with common business practice time charged is calculated from when the Technician leaves the *shop* to when they arrive back at the *shop*.
• Minimum Service Call Charge is 1 hour which includes travelling time.
• As per standard business practice a per Kilometer surcharge applies to all calls.
  

After Hours Service Calls.

• Unfortunately at this time we do not offer After Hours service calls.
• Saturday and Sunday are considered After Hours.
  

Be prepared for the visit!

Audio Video

• Have all Instruction Manuals handy as well as all Remote Controls.
• Make sure you have working batteries in your Remote Controls.
  

Computer

• Have all Correct User Names and Passwords.
• ISP Account Information (in case they need to be telephoned).
• ISP Connection Settings.
• Software for Installing any Devices.
  

UHF CB Radio & Mobile Phone Car Kit Installations

• If the site is unattended please leave keys to the vehicle in a pre-arranged place.
  

No One Home

• Please ensure that you are home for your service call visit.
• Should a service call occur where you are not home and have not advised us of your absence, as per normal business practices, you will be charged for travelling time or the minimum service call charge which ever is the greater.

Want to know more?

• Give us a Call during Business Hours on 5345 2205.
• Email your enquiry to us by filling out a short Contact Form