Zone Alarm Zone Alarm Internet Security Suite - FAQs Zone Alarm Internet Security Suite is an all-in-one Firewall, Anti-virus, Anti-spyware, Anti-spam/Anti-phising program. It provides comprehensive protection against viruses, hackers, spyware, worms, identity thieves, spam, and much more. |
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I get an alert that a new major program update is available - what should I do? Please feel free to Contact Us if you have another question that you can't find the answer to above... |
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Major Program Update (Windows XP, Windows VISTA and Windows 7 users) ZoneAlarm has released a new major program update to their ZoneAlarm software to allow compatability for Windows 7. The new version number is: 9.1.008.000. Soon you will be advised by the software to download the new update. We recommend saving the update to your desktop (i.e. choose 'Save File' NOT 'Open File') and then install after it has downloaded. Please follow instructions below to install update. Please select your operating system below: PLEASE NOTE: Windows 98/Me/2000 support has been discontinued with the new Zone Alarm product versions. How to Renew your Zone Alarm You can now purchase renewal codes directly from us - current price for Zone Alarm Internet Security Suite renewals is $49.95. Please call into the shop to purchase a renewal code or alternatively phone us with your Credit Card and we can email a renewal code out to you. Please follow the below instructions under "What Version of Zone Alarm am I running?" to enter your registration code into Zone Alarm. This information applies to people who have purchased a renewal code either from us over the counter or online through SecureTec.
What Version of Zone Alarm am I running?
It is important to read the message to try to determine what program is trying to do something. If you are not sure what to answer - press Deny. If what you are trying to do stops working then shut the program down and start it again and answer 'Allow' when the message pops up again. Some alerts will be about your Printer or Scanner software or other software trying to check for updates - it is up to you whether you allow such updates - generally it is best to leave updates if your software is already working fine. If you are still not sure what to answer - write down what the alert says and contact us to find out what is the best action. Installing a New Program If you are installing a new program then you must Allow all Zone Alarm alerts that come up or the program you are trying to install may not work.Generic Host Processes for Win32 Services If you receive a message upon starting up your pc about 'Generic Host Processes for Win32 Services is trying to act as a server' (see below picture) you must Allow this otherwise you may not be able to access the internet. This message may come up again and again - just allow it.
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and determine which one looks most similar to the version you are running. Then click on the links below to go to the appropriate instructions for that version.
