Terms & Conditions

1. All orders made through this website are subject to our Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion but will be published on our website.  By using our website you are hereby agreeing to our Terms and Conditions.  Please make sure you have read our Privacy Policy

2. Pricing & Availability
Whilst we endeavor to keep our website up to date with current Stock Availability, the nature of our industry means that products may run out of stock without warning. If your order is out of stock, we will give you the option of back order, substituted product or refund. All sales are accompanied by Tax Invoice.

3. Payment
  • PayPal/Credit Card: We accept PayPal, MasterCard and Visa Card.  Credit Card transactions are currently processed by PayPal. If you already have a PayPal account, please ensure your registered PayPal address is the one we are shipping to otherwise there will be delays - you know how PayPal works, if not - PayPal's Policy stipulates that the item must be sent to your Registered PayPal Address for the Seller and Buyer’s Protection.
  • Don't have a PayPal account:  Choose PayPal/Credit Card option and you can pay using your Credit Card via PayPal even if you don't have a PayPal Account. 

  • OSKO electronic funds transfer is also available.
 
4. Ordering Guidelines
By completing Checkout you are hereby agreeing to purchase the items in your Shopping Cart.  Payment is taken from you at the end of the checkout process with our PayPal payment gateway.  You will be emailed an order confirmation immediately after completing Checkout. If you did not get the confirmation email, please check your spam/junk folder or check that you entered your email address correctly. 
 
5. Shipping & Insurance
All orders are shipped via Australia Post with Tracking.  Generally, orders are despatched within 48 hours excluding weekends and Public Holidays. Postage on orders over 10kg will be calculated as required.     
Insurance:  For peace of mind, all orders shipped are automatically covered by insurance.
5.1 Missing Order: 
If your order goes missing;
1. First check with your local post office. There have been many instances where the item has not been carded to you and is awaiting collection.
2. Contact us, we will check the tracking and lodge the necessary enquiry with Auspost. If Auspost deems the shipment “scanned as delivered” there is nothing more than we can do. We strongly recommend contacting your local post office and verify with the postie about your delivery.

6. Returns and Refunds

6.1 Change of mind
We may accept the return of your purchase if it is within 30 days, is in un-used condition with original packaging and 100% re-sell able condition. Any return in this instance you will cover the postage costs.
Spare parts cannot be accepted for the obvious reason. 
6.2 Faulty Goods
Where the goods supplied may be faulty, contact us for return authorisation. Any item faulty within 30 days, return shipping costs will be covered by us by way of reimbursement  after receiving them and assessment of fault.  If they are confirmed faulty, we will gladly refund or replace the item and compensate for shipping. Goods faulty outside of 30 days will need to be sent to us at the purchaser’s expense. Once assessed and is confirmed as faulty will we either repair or replace the item and ship back at our expense.
Goods returned with “No Fault Found” will be returned at the expense of the sender.
Please keep your proof of purchase – e.g. your receipt.

Refund guidelines can be found here -
Competition and Consumer Act 2010. http://www.accc.gov.au/consumers or  https://www.consumer.vic.gov.au

7. Privacy
This statement has been produced with reference to the guidelines set out by the Office of the Australian Information Commissioner.  For more information visit:  https://www.oaic.gov.au/

MB RADIO ELECTRONICS (mbradio.com.au) has produced the following Privacy Policy statement to help you better understand the privacy issues that arise as a result of the use of our website products and services.  
 This policy statement will address the following:
            The types of information we collect
            How we use or disclose the information we collect
            The quality and security of the information we hold
            Your access to the information we hold
            Your participation on our website
            Links to other websites
            How to contact us for more information

7.1 The types of Information we collect
In general, when you visit mbradio.com.au you do not have to tell us who you are, or reveal any personally identifiable information to us. Unless you specifically agree to tell us, we will never know who you are, and you are able to interact with mbradio.com.au in a relatively anonymous way.  Personally identifiable information is defined as any specific data that could disclose you as an individual, such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address.
7.2 When you visit mbradio.com.au our servers automatically record basic information about your usage, such as the type of internet browser and operating system you are using, the date, time and duration of your visit and the pages you viewed. This information is anonymous and does not identify you as an individual, nor will we combine it with information that does identify you as an individual. This information maybe collected and analysed to provide us with a greater understanding of how you use mbradio.com.au.
7.3 Where necessary we collect personally identifiable information on certain areas of mbradio.com.au,for example, if you wish to purchase goods or services, enter a competition or subscribe to an e-mail newsletter. The personally identifiable information collected may consist of a username or unique user ID and contact information,such as your name, email address, mailing address, telephone numbers. You may have the opportunity to make purchases on mbradio.com.au, in which case we would need to collect your order information, credit card details and delivery instructions in order to facilitate payment and shipment.
7.4 At times we may use a feature of your browser called a "cookie" to automatically assign you a unique user ID or a session ID. A cookie, by itself, cannot be used to find out your identity, it merely identifies your computer to our servers when you visit mbradio.com.au. We will not combine your user ID or session ID with information that does identify you as an individual. You may, at any time, set your browser to allow, notify you or refuse altogether the use of cookies.
7.5 How we use or disclose the information we collect
In general, the information we collect is used for our own analysis aimed at improving our products and services.
We will not intentionally disclose any personally identifiable information and we do not sell, trade or rent such information to third parties such as advertisers or irritant telemarketers.
Any personally identifiable information you provide will only be provided to third parties if:
            You consent to such a disclosure
            We are compelled or authorised to do so bylaw
            We reasonably believe there is a threat to someone's life or health
            Our website or business is sold to, or merged with another entity  
7.6 The quality and security of the information we hold
Any information you provide to us is stored and held under generally accepted standards of technology and operational security in order to protect your personally identifiable information from loss, misuse, alteration, or destruction. Only authorised personnel are provided access to personally identifiable information and these personnel are required to treat this information as confidential. Despite these precautions, we cannot guarantee absolutely that any and all unauthorised access to your personally identifiable information will be prevented but we do take it very seriously.
7.7 Your access to the information we hold
If you would like to access, correct, update any information you have submitted, please log in and update your details or use the Contact Us section on this website.  We will modify any information after your written request, unless we are required or authorised bylaw not to do so.

8. About Us
MB RADIO ELECTRONICS ABN 51103297398, monitored on a daily basis.  MB RADIO ELECTRONICS was established in 2000 and opened a Retail Store in rural Victoria. Our main focus was Retail and On-line Sales, Electronic Equipment, Service and Repairs. We are 100% Australian owned and operated.

In October 2015 due to health reasons, we had to close the Retail Store and focused more on our online presence. This area has grown substantially and allowed us to grow even further offering a fast and efficient mail order service above current standards.


We are situated in the rural community of Evansford Victoria, 45 mins NNW Ballarat.
 
Last Updated 01-08-2021