Shipping and Insurance


5. Shipping and Insurance

All orders are shipped via Australia Post with Tracking ID.  Generally orders are despatched within 48 hours excluding weekends and Public Holidays.

 

  • Postage Rates: 

o   Standard Parcel Post rate for up to 500g Australia Wide $7.70 with insurance option.

o   500g Parcel Post + $100 Insurance $9.20

o   500g Parcel Post + $200 Insurance $10.70

o   500g Parcel Post  + $500 Insurance + Signature on Delivery $18.15

o    Standard Parcel Post rate for up to 3kg Australia Wide $12.50 + Insurance option $1.50 per $100

o    Standard Parcel Post rate for up to 5kg Australia Wide $ 15.90+ Insurance option $1.50 per $100

 

o    Express Post rate for up to 500g Australia Wide $10.85 with insurance option.

o    500g Express Post + $100 Insurance $12.35

o    500g Express Post + $200 Insurance $13.85

o    500g Express Post + $500 Insurance + Signature on Delivery $21.30

o   Express Post rate for up to 3kg Australia Wide $15.65 + Insurance option $1.50 per $100

          o   Express Post rate for up to 5kg Australia Wide $24.80 + Insurance option $1.50 per $100

    

                        Postage on orders over 5kg will be calculated as required.       

                    

  • Insurance:

    Australia Post have a no-nonsense attitude when it comes to un-insured items.  If your parcel goes missing, is damaged or stolen whilst in their custody and you did not insure with they are totally not interested in compensating you for the loss even if its tracking went AWOL in their own system.  For the sake of $1.50 per $100 of cover it’s worth it for peace of mind.  Insurance is also available for EXPRESS POST.  An additional Signature on Delivery fee ($2.95) is required to insure any orders over $300 value. 

 

 

5.1 Missing or Damaged Order: 

If your order goes missing or is damaged in the Post?

 

  • We (the sender) have to lodge a claim through Australia Post for compensation for a missing or damaged item.  This can be a lengthy process up to 4 weeks.   Please understand that it is not our fault and the process is totally out of our control.
  • If you did not insure your item you will be out of pocket - please once again understand that this is not our fault.