Shipping and Insurance

All orders are shipped via Australia Post with Tracking.  Generally, orders are despatched within 48 hours excluding weekends and Public Holidays. Postage on orders over 10kg will be calculated as required.   
Insurance:  For peace of mind, all orders shipped are automatically covered by insurance.

5.1 Missing Order

If your order goes missing;
1. First check with your local post office. There have been many instances where the item has not been carded to you and is awaiting collection.

2. Contact us, we will check the tracking and lodge the necessary enquiry with Auspost. If Auspost deems the shipment “scanned as delivered” there is nothing more than we can do. We strongly recommend contacting your local post office and verify with the postie about your delivery.